We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or veteran status. INX considers qualified applicants regardless of criminal histories, consistent with other legal requirements. INX refers to services that are offered either through INX Limited, a Gibraltar corporation, INX Digital Inc, a Delaware corporation and registered Money Services Business, or INX Services Inc, a Delaware corporation and SEC-registered broker-dealer and member of FINRA. INX Digital and INX Services are separate, wholly-owned subsidiaries of INX Limited, a Gibraltar corporation.
Customer Support Specialist
What’s the job?
Effectively handle new and existing client base and customer support via chat, email and phone
Resolve any issues by clarifying the customer’s requests
Ensure Customer Satisfaction
Excellent customer service and complaints handling experience
Avoid noticeable pauses when switching from language to language
Servicing applicants by providing product and service information and resolving problems through our customer support platform.
We’d love to hear from you if:
You have a passion for solving customer issues in a fast-paced environment;
You have advanced proficiency in written and spoken English;
You are structured and process-oriented;
You have the ability to learn new technologies quickly;
You are able to multitask and work independently;
Experience working with Zendesk or similar ticket management tool;
Ability to communicate with customers to solve any questions.
Japanese speakers preferred but not required.
* CKAG Business Solutions Ltd provides different services to INX Limited.
Apply for this position
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