ALASKA RESIDENTS
If your issue is unresolved by INX Digital, Inc. at (888) 478-2238, please submit formal complaints with the State of Alaska, Division of Banking & Securities.
Please download the form here: https://www.commerce.alaska.gov/web/portals/3/pub/DBSGeneralComplaintFormupdated.pdf
Submit formal complaint form with supporting documents:
Division of Banking & Securities PO Box 110807 Juneau, AK 99811-0807
If you are an Alaska resident with questions regarding formal complaints, please email us at [email protected] or call Nine Zero Seven Four Six Five Two Five Two One
CALIFORNIA RESIDENTS (OTHER THAN ECOMMERCE)
RIGHT TO REFUND
You, the customer, are entitled to a refund of the USD funds to be transmitted as the result of this agreement if INX Digital, Inc. does not forward the money received from you within 10 days of the date of its receipt, or does not give instructions committing an equivalent amount of money to the person designated by you within 10 days of the date of the receipt of the funds from you unless otherwise instructed by you.
If your instructions as to when the moneys shall be forwarded or transmitted are not complied with and the money has not yet been forwarded or transmitted, you have a right to a refund of your money.
If you want a refund, you must mail or deliver your written request to INX Digital, Inc at 9711 Washingtonian Blvd, Suite 550, Gaithersburg, MD 20878. If you do not receive your refund, you may be entitled to your money back plus a penalty of up to $1,000 and attorney’s fees pursuant to section 2102 of the California Financial Code.
If you have complaints with respect to any aspect of the money transmission activities conducted at this location, you may contact the California Department of Financial Protection and Innovation at its toll-free telephone number, 1-866-275-2677, online at http://docqnet.dfpi.ca.gov/complaint/ , or by mail at the Department of Financial Protection and Innovation, Attn: Consumer Services, 2101 Arena Boulevard, Sacramento, CA 95834.
COLORADO RESIDENTS
Entities other than FDIC insured financial institutions that conduct money transmission activities in Colorado, including the sale of money orders, transfer of funds, and other instruments for the payment of money or credit, are required to be licensed by the Colorado Division of Banking pursuant to the Money Transmitters Act, Title 11, Article 110, Colorado Revised Statutes.
If you have a Question about or Problem with YOUR TRANSACTION – THE MONEY YOU SENT
You must contact INX Digital, Inc. at (888) 478-2238 or [email protected] for assistance. The Division of Banking does not have access to this information.
If you are a Colorado Resident and have a Complaint about THE MONEY TRANSMITTER – THE COMPANY THAT SENT YOUR MONEY
ALL complaints must be submitted in writing. Please fill out the Complaint Form provided on the Colorado Division of Banking’s website and return it and any documentation supporting the complaint via mail or email to the Division of Banking at:
Colorado Division of Banking
1560 Broadway, Suite 975
Denver, CO 80202
email: [email protected]
website: http://www.dora.colorado.gov/dob
CONNECTICUT RESIDENTS
If you have a complaint, please contact INX Digital, Inc at 9711 Washingtonian Blvd, Suite 550,
Gaithersburg, MD 20878 at (888) 478-2238. If your concerns have not been addressed, please
contact the state regulator listed below:
Connecticut consumers with complaints or concerns can contact the department at:
Connecticut Department of Banking
260 Constitution Plaza # 1,
Hartford, CT 06103
Phone: (860) 240-8170
Email: [email protected]
Please note the following disclosures associated with virtual currency:
Virtual currency is not backed or insured by the government and accounts and value
balances are not subject to Federal Deposit Insurance Corporation, National Credit Union
Administration or Securities Investor Protection Corporation protections;
Some virtual currency transactions shall be deemed to be made when recorded on a
public ledger, which may not be the date or time when the customer initiates the virtual
currency transaction;
The value of virtual currency may be derived from the continued willingness of market
participants to exchange fiat currency for virtual currency, which may result in the
permanent and total loss of the value of a particular virtual currency, if the market for that
virtual currency disappears;
The volatility and unpredictability of the price of virtual currency relative to fiat currency
may result in a significant loss over a short period of time;
Any bond maintained by the licensee for the benefit of the customers of licensee may not
be sufficient to cover all losses incurred by such customers; and
Virtual currency transactions are irreversible and are used by persons seeking to defraud
customers, including, but not limited to, a person impersonating a customer’s loved one,
threatening jail time, stating that a customer’s identity has been stolen, insisting that a
customer withdraw money from the customer’ bank account and purchase
cryptocurrency or alleging a customer’s personal computer has been hacked.
FLORIDA RESIDENTS
INX Digital, Inc. is licensed and regulated as a money transmitter (license no. FT230000358) by the Florida Office of Financial Regulation.
Unresolved consumer complaints regarding INX Digital, Inc. services may be directed to the Florida Office of Financial Regulation, please contact, or send correspondence to:
Florida Office of Financial Regulation
200 E. Gaines Street
Tallahassee, FL 32399-0376
Toll-Free Number: 1-800-848-3792
LOUISIANA RESIDENTS
If you are a Louisiana resident, INX Digital, Inc. is licensed by the Louisiana Office of Financial Institutions as a money transmitter. The Louisiana Office of Financial Institutions does not license or regulate services related to virtual currency including but not limited to transmission or exchange which may be conducted by INX Digital, Inc. Please note the license issued to INX Digital, Inc. by the Louisiana Office of Financial Institutions does not cover the exchange or transmission of virtual currency.
PENNSYLVANIA RESIDENTS
If you have a complaint, please contact INX Digital, Inc. Customer Service at (888) 478-2238.
If you still have an unresolved complaint regarding INX Digital, Inc. money transmission activity, you may file it by contacting the Pennsylvania Department of Banking and Securities at the following address:
Pennsylvania Department of Banking and Securities
Market Square Plaza
17 N. Second Street, Suite 1300
Harrisburg, PA 17101
Toll-free in Pennsylvania 1.800.PA.BANKS (800.722.2657).
Out of state: 717.787.1854.
If the consumer receives a paper receipt this information should appear on the receipt.
If the consumer receives a receipt through a website/mobile app; the information should appear on the website/mobile app.
TENNESSEE RESIDENTS
Please note that this license and the required surety bond do not cover the transmission of virtual currency. INX Digital Inc. is licensed by the Tennessee Department of Financial Institutions as a money transmitter. The Tennessee Department of Financial Institutions does not regulate virtual currency.
TEXAS RESIDENTS
If you have a complaint, first contact INX at (888) 478-2238.
If you still have an unresolved complaint regarding INX money transmission activity, please direct your complaint to:
Texas Department of Banking
2601 North Lamar Boulevard
Austin, Texas 78705
1-877-276-5554 (toll free)
http://www.dob.texas.gov